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"I stayed here in February this year and while the hotel itself was lovely, the location great and a reasonable price for its location, there some niggles with service and the lifts that meant i gave it 3 stars. I am delighted to report that on this second visit the feedback Gave to the hotel directly has been taken onboard and all the issues I had were addressed. The rooms were spotless, comfortable and you would be hard pressed to find a comparable hotel in a central location cheaper."

"Nice clean hotel, some of decor little worn and in need of touching up in room. Had fractured my ankle last day of holiday staff were friendly and very helpful in assisting me when needed "

"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "

"Very close to the tube, tower of London. Also was pleasantly surprised that the rooms were even better than the pictures!!"

"Great property and staff!"

"Parking needs to be pre booked in advance (call them). Other than that it’s great "

"Great"

"The staff was very professional, warm and courteous. The location is ideal to walk to all the main sites. "

"Amazing hotel by Victoria station which was super convenient as it is a transportation hub with buses, trains etc. Lots of restaurants and take out options and walkable to Westminster and Buckingham. The hotel itself is newly renovated, modern, clean, and our room was spacious. Breakfast included was a plus with lots of options. Would highly recommend the Riu hotel."